Anonymous
map-marker New York, New York

Scam ….. all the right stuff until they get your money.

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Ordered a part, they said it would be inspected and shipped out shortly. Upon the expected arrival date, I called and it had not been shipped; Or inspected. I canceled my order and after six phone calls and me disputing the charge with AMEX I received a full refund. If you are like me and didnt do due diligence prior to your purchase and you are now reading this; cancel immediately.
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User's recommendation: Just Don’t Deal with this Company.

Molli Can

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Verified Reviewer
| map-marker Jackson, Tennessee

Wrong part and terribly corroded

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My husband called about a part and asked several times if it was the right part and they assured him they had the part. Since it was for my car I called them back and again asked giving them the part number.

They said they have the part, it is used but the part is in really good shape. Needless to say, the part they sent was wrong and on top of that was severely corroded. They expected me to pay to return the part even though they made the mistake. My mechanic was able to fix the issue by using parts from my old part, and taking extra time to try to adjust corroded springs but it cost me an extra $500 in labor.

I paid $254 for a part that was wrong and severely corroded. I was only offered a $50 refund from Quality Auto when the part never should have been shipped out to begin with.

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User's recommendation: Run away! Don't use them, they are awful!

Resolved
TSquare N

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Verified Buyer
|

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Verified Reviewer

Resolved: They mispacked the transmission and want to steal money as a restocking fee

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Quality Auto Parts - They mispacked the transmission and want to steal money as a restocking fee
Updated by user May 13, 2023

Company resolved the issue.

Original review Apr 13, 2023
They delayed shipping over 17 days trying to find the transmission. I requested a refund, and miraculously, it shipped the following Monday. It was received damaged due to their supplier not packing the transmission properly. My mechanic and I had zero confidence in the transmission since the torque converter was damaged, and we requested they pick up the damaged transmission and refund my money. Now they are stealing over 300 dollars as a restocking fee. Their excuse is they did not get much money from the claim against the shipper, when it wasn't their fault and definitely not mine.
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Loss:
$312
Cons:
  • Website is misleading
  • Take no responsibility for their failures
  • Will steal your money

Preferred solution: Full refund

User's recommendation: Run as fast as you can from this company. They will steal yourmoney

Anonymous
map-marker Philadelphia, Pennsylvania

I ordered a complete front clip for a 1988 suzuki samarai in July 2021 and haven't recived all the parts yet.

They will lie to you and tell you anything to get you off the phone.Very price poor service will avoid your call
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User's recommendation: Do not use

Fay L Ogk

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Verified Reviewer

Worst service ever

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We ordered a rear axle assembly on 7/2/21 it did not ship until 7/15/21 and is not scheduled to arrive until 7/21/21. Their 7 to 8 business days for delivery has turned into 21business days. For a total of 19 days from order to delivery.
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Preferred solution: Price reduction

User's recommendation: Avoid this company unless you can wait 3 weeks for your parts.

Anonymous
map-marker San Rafael, California

Pissed-off. try to buy a transmission .

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the deal is set. We come to a price. I give Sydney my card number, and after a long wait, sydney comes back on the phone and said ;ok so with shipping that comes to;.... an extra $ 300.00...what a freekin SNAKE. hay sidney,, drop dead.
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User's recommendation: DONT EVEN !!!!!

Anonymous

Scammers

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We ordered a part. They said they were shipping. They called one week later and said they needed more money for shipping. I said NO, cancel the order and refund my money! I disputed the charge with our bank. 2 weeks later the part arrives. I called and his response was "we got the ok to ship for free, so we did. We left you a message". Well clearly no means yes with these guys. I asked for return instructions and I was told to call on Monday. DO NOT BUY FROM THESE DECEITFUL JERKS!!
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Cons:
  • Are crooks
  • Customer service stinks
  • Giving lower quotes and asking for money half way

User's recommendation: Deceitful & Shady

joselito c

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Verified Reviewer

Incomplete shipment

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Quality Auto Parts - Incomplete shipment
Quality Auto Parts - Incomplete shipment - Image 2
Quality Auto Parts - Incomplete shipment - Image 3

I ordered a suspension conversion kit for my vehicle 1. my package came late and 2.

when I received my package it was incomplete it was missing the other half of the kit I took a picture of what I received and sent a message to the seller all messages was made within the e-bay site. I thought Quality Auto Parts would send me the other half of the kit this is what they told me we do not have the option to send you missing items or exchange purchased item please return the package for a refund. I told them that I don't want the refund just send me the other half of the kit. I said wouldn't you like to have a happy customer instead of a unhappy customer.

they said they're sorry that we can't fulfill your expectations.

And then I asked if they would compromise I said when they receive my return instead of giving me a refund keep it and send me a complete kit and they still would not help or work with me they just kept saying how sorry they are. And you know what they are sorry

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Cons:
  • Customer service stinks

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Chicago, Illinois

Positive experience

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Last year I purchased a replacements side-view mirror from Quality. The person I spoke with on the phone when I placed my order was very methodical in ascertaining that she had my order correct. When I received the mirror, however, it was for the wrong side. It was easy to return, and I and received the correct mirror without delay. Good price. I received my mirror in the time promised. No problem.
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Richard S Oes

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Verified Reviewer

Complaint

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My husband ordered a part for his pick up truck. This company said that they had a part and it was new. So they charged our account. They when I asked for a tracking number, I was informed that the part was used and it was broken. So they wanted to charge us $49.00 more for a new part. I immediately got in touch with our bank and disputed the charge. These people are scammers Do not give yourself a headache dealing with them!
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Loss:
$270

Preferred solution: Full refund

User's recommendation: Do not buy from them.

Roy B Bcl

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Verified Reviewer

IT'S A SCAM!!

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My Dad ordered parts for his SUV they charged him 500$ plus a 50$ shipping fee. He gets a set amount of money from the government. These people don't give a *** who they take money from. Im reporting these thieves to the BBB. They never sent the part and keep giving him the run around!!
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Loss:
$550
Cons:
  • Intentionaly set out to scam

Preferred solution: Full refund

Anonymous
map-marker Louisburg, North Carolina

Less than reputable

Tried to order a mirror for my classic car. "Quality" said that they would email me pictures of said mirror for approval before they charged my credit card. THEY LIED! No pictures and they charged my credit card without my approval. Had to have the bank cancel my card and dispute the charges. They are in Sri Lanka or India or Indonesia. How they can locate and ship parts from 10,000 miles away I don't know.
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User's recommendation: Check with a local (domestic) car recycler that belongs to a network to find your parts.

Anonymous

Stay as far away as possible, DO NOT GIVE ANY PERSONAL OR FINACIAL INFORMATION

I tried to order a wheel for a 2016 ford fusion titanium(hard to find). This company responded right away and seemed very helpful. Assured they had the rim, they requested our debit card info. and mailing info. They asked for a mailing address and other shipping info. Then insisted on receiving a picture. We sent them pictures in several different ways. They kept saying they were not receiving the pictures. We sent additional pictures VIA email and waited for two days. When checking they still had not shipped it. When we attempted to contact them through customer service a WARNING from Microsoft popped up warning that this was a dangerous web page and blocked it. We found a toll free number and called them back they were very rude and now told us that THEY had sent us pictures 2 days prior and were waiting on us to respond. They have not sent us anything. This is when we started doing more research and found all the other complaints. I also found that one address(main business) was a highrise apartment building in downtown Chicago. The other address was a private home on the lakefront. None of these appear, on google sat. map to have anything to do with auto parts. Contacted bank and filled stop payment and ordered a new debit card. Unfortunately, we can not erase our address or phone numbers from THIER files. As far as photo proof look the addresses up on satellite. Read over a hundred complaints available online. Click on thier customer service contact info and see what you get. IF YOU still feel ok about this business and site, don't say you have not been warned.
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Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Missoula, Montana

Sent Junk !!!

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Ask for distributor and received junk!!!
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Anonymous
map-marker Defuniak Springs, Florida

Scammers

Ordered a used part from them told them send me a picture before they ship the part they sent me the picture it was the wrong part they sent it anyway but it was a part from a third party that they ordered from a place in Wisconsin and it drop shipped to me it was still wrong part
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Reason of review:
Poor customer service
Anonymous

HORRIBLE

I wanted to buy a evaporator and all the hoses, primarily looking for the suction hose for rear evaporator, this guy was so rude, I could not get my point across to him. I would not do business with them if they were the only supplier in the world. They need people who listen and stop interrupting. HORRIBLE JERKS. DON"Y BUY FROM THEM ***
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Reason of review:
Poor customer service

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